OnStar Additional Information
Audio messages may play important information at the following times:
Q to set up an account.
Press Q to request account transfer eligibility information. The Advisor can cancel or change account information.
(1-888-466-7827) immediately to terminate your OnStar or connected services if the vehicle is disposed of, sold, transferred, or if the
Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar or connected service options.
Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Remote Services, and Roadside Assistance are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar User Terms, Privacy Statement, and Software Terms:
. Call TTY 1-877-248-2080.
OnStar or connected services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar or connected services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar or connected services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar or connected services may not work. Other problems beyond the control of OnStar — such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage
to the vehicle in a crash, or wireless phone network congestion or jamming — may prevent service.
See Radio Frequency Statement
Advisors provide services to help with physical disabilities and medical conditions.
Press Q to help:
OnStar has the ability to communicate to deaf,
hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle
access to all OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or off by touching Settings, then Apps, and then Phone. When TTY mode is on, phone calls can be made or received with OnStar using the infotainment display.
A PIN is needed to access some OnStar services. The PIN will need to be changed the first time when speaking with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing Q or calling 1-888-4ONSTAR.
OnStar equipment may be warranted as part of the vehicle warranty.
The vehicle can be programmed to respond in multiple languages.
Press Q and ask for an Advisor.
Advisors are available in English, Spanish, and French. Available languages may vary by country.
OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for 10 days without an ignition cycle. If the vehicle has not been started for 10 days, OnStar can contact
Roadside Assistance or a locksmith to help gain access to the vehicle.
. Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels and underpasses; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to
call OnStar. However, OnStar could have difficulty identifying the exact location.
. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.
A temporary loss of GPS can cause loss of the ability to send a
Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.
Cellular reception is required for OnStar to send remote signals to the vehicle. Do not place items over or near the antenna to prevent blocking cellular and GPS signal reception.
If there is limited cellular coverage or the cellular network has reached maximum capacity, this message
may come on. Press Q to try the call again or try again after driving a few miles into another cellular area.
OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected.
The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment 0 220. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate.
OnStar or GM may remotely deliver software updates or changes to the vehicle without further notice or consent. These updates or changes may enhance or maintain safety, security, or the operation of the
vehicle or the vehicle systems. Software updates or changes may affect or erase data or settings that are stored in the vehicle, such as saved navigation destinations or pre-set radio stations. Neither OnStar nor GM is responsible for any affected or erased data or settings. These updates or changes may also collect personal information. Such collection is described in the OnStar privacy statement or separately disclosed at the time of installation. These
updates or changes may also cause a system to automatically communicate with GM servers to collect information about vehicle system status, identify whether updates or changes are available, or deliver updates or changes. An active OnStar agreement constitutes consent to these software updates or changes and agreement that either OnStar or GM may remotely deliver them to the vehicle.
The complete OnStar Privacy Statement may be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend that you review it. If you have any questions, call
or press Q to speak with an Advisor. Users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without consent.
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers, and copyright notices are available for download. This offer is valid for a
period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is solely responsible for provisions of related OSS compliance.